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Privacy Policy

Last updated: 13 October 2026

Big Brain Education is run by Didact Technologies Pty Ltd (“Big Brain”, “we”, “us”). This policy explains what personal information we collect through bigbrain.au, learn.bigbrain.au and our classes, why we collect it, who we share it with, and how you can access, correct or complain about it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Many of our users are students under 18. Where this policy says “you”, it means the student and, for younger students, their parent or guardian.

What we collect

We do not ask for sensitive information (such as health or religious information). Please don't include it in writing tasks or messages unless it's needed.

How we collect it

Mostly directly from you, when you sign up, book a trial, pay, attend classes or use the platform. A parent may give us their child's details, and a student may give us a parent's details. We also receive enquiries from JT Education Pty Ltd (see below), and usage data is collected automatically through cookies and similar tools.

JT Education

JT Education Pty Ltd (jaycetutoring.com) is a separate company that shares a majority owner with us. JT Education uses the Big Brain platform for its enquiries, trial bookings, payments, classes and student accounts. When you enquire with JT Education, it shares your enquiry details with us so we can provide those services. JT Education's tutors can see the learning records of the students they teach. We use this information only for JT Education tutoring and the Big Brain platform, as described in this policy. You can send an access, correction or privacy request to either company, and we will work together to answer it.

Why we use it

If you don't give us the information we ask for, we may not be able to create an account, book a class or take a payment.

AI marking and assistants

We use artificial intelligence (OpenAI's models) in a few places, and send OpenAI only what each one needs:

Under OpenAI's API terms, this content is not used to train its models. AI marks are a guide to help students improve; they are not a prediction or guarantee of exam results. If you would like a tutor to review an AI mark, email us at team@bigbrain.au.

Children

Students under 15 should use Big Brain with the consent of a parent or guardian. Parents can link to their child's account to see progress and receive updates. If you are a parent and think your child has given us information without your consent, contact us and we will work with you to update or delete it.

Student community (Discord)

We run an optional student community on Discord for questions and tutor support. Discord is a separate service with its own privacy policy. Messages posted there can be seen by other members and are moderated by our team. Please don't share personal contact details in the community.

Who we share it with

We don't sell personal information. We share it only with the service providers that help us run Big Brain:

Tutors and staff see the information they need to teach and support students. We may also share information where the law requires or allows it, for example with authorities to protect a child's safety.

Overseas

As listed above, some of our providers store or process personal information outside Australia, mainly in the United States and the European Union. We choose providers with strong security and privacy commitments, and we remain responsible for how they handle your information under Australian privacy law.

Cookies and tracking

We use cookies and similar tools to keep you signed in, understand how the site is used, and measure our advertising. Session replay lets us see how pages are used so we can fix problems; typed text is masked. You can block or delete cookies in your browser settings (some features, such as signing in, need them), and manage how Meta uses your activity for ads in your Facebook or Instagram ad settings.

Marketing

When you create a Big Brain account, we add you to our newsletter (exam tips, important dates and offers), and we tell you this on the sign-up page. You can unsubscribe at any time using the link in every newsletter, or by emailing us. After an enquiry or trial we may follow up about enrolling, and those messages tell you how to opt out (for example, reply STOP to a text). Class reminders, receipts and account messages are service messages, sent while you use our services. You can ask us to stop marketing to you at any time by emailing us.

Keeping it safe

We use encrypted connections, limit access to staff who need it, and rely on providers with strong security. We keep personal information only for as long as we need it for the purposes above or as the law requires (for example, tax records), and then delete or de-identify it. If a data breach is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as the law requires.

Access, correction and deletion

You can ask to see the personal information we hold about you, correct it, or delete your account by emailing team@bigbrain.au. We will respond within 30 days. We may need to confirm your identity first, and we may need to keep some records the law requires us to keep.

Complaints

If you have a concern about how we handle your information, email team@bigbrain.au. We will reply within 30 days. If you are not satisfied with our response, you can complain to the OAIC at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy as our services change. The date at the top shows when it last changed, and we will email account holders about significant changes.

Contact

Didact Technologies Pty Ltd, trading as Big Brain Education
Email: team@bigbrain.au